Jobs at axisfirst
Due to expansion, we are currently looking to increase the size of both our technical and software teams.
If you are interested in any of the following job vacancies, or think that we may be interested in you for a different role within the company, please email Recruitment for further details.
Recruitment Agencies: please do not call but email Recruitment instead; our telephone numbers are TPS registered so no unsolicited calls please.
We are currently recruiting for the following roles:
Our Bridgwater office is within easy reach of the M5 at junctions 23 and 24 as well as being on the crossroads of the A38 and A39. This means it provides convenient commuting from a number of towns, including Taunton, Weston-super-Mare, Minehead, Street and Glastonbury.
Our Bromsgrove office is within easy reach of the M5 at junction 5 and the M42 at junction 1. It offers an easy commute from not only Bromsgrove but Droitwich, Redditch and further afield, including Worcestershire, Birmingham and beyond.
2nd Line Technical Services Analyst
|Reporting To||Technical Service Desk Manager|
We have been established for 40 years so definitely know our RSTP from our RSP but do you? If so, we need you!
This 2nd line role will form part of a growing technology department where you will have the opportunity to progress in your career working with varied technologies, customers, and queries. No two days are the same!
We are looking for someone with previous experience as a Technical analyst ideally within a Helpdesk/ service desk environment.
We need someone that is self-motivated, driven and can communicate at all levels and collaborate with all departments.
Main duties of the role
- Identify, investigate, diagnose, and resolve ICT problems and queries raised by users so that guidance and advice can be offered, and solutions found while keeping users informed of progress.
- Operate in line with Service Level Agreements and company policies while using and adapting ITIL processes to provide and maintain high standards of customer service and quality.
- Liaise with external specialist agencies and experts to assist with finding resolutions to queries.
- Developing a business relationship with clients in a manner which is positive, proactive, and timely to ensure customer confidence and satisfaction is maintained.
You must be able to use your personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles and be able to communicate clearly and regularly with both the customer and the Technical manager on progress made on issues raised.
Technical security consultant
|Location||Bridgwater, Somerset with travel to client sites|
|Reporting To||Technical Services Manager|
Technical Services Consultant - Privacy & Security Specialist (or “Technical Security Specialist” for short!)
You will be joining a team of 15 professionals supporting the ICT of Small and Medium sized businesses UK wide (both cloud and on premise). Your specialism and passion will be data and cyber security and your role will be to engage with clients at all levels within their organisation to inform, educate and help guide their data privacy and cyber security policy decisions and business continuity planning.
You will assist in the technical implementation of those policies (both directly and by tasking and mentoring the rest of the axis first Technical Services team). Your responsibilities will include providing these same services internally, directly inputting to and implementing axis first’s own privacy and security policies.
You will have experience of Microsoft Windows and Azure Active Directory and other products such as anti-malware, vulnerability scanning, firewalls and backup which help implement data and cyber security policies.
You will need good communication skills and be confident interacting with clients from junior staff to Board members. You will have a technical background and an eye for detail and process. You will be able to balance technical best practice against usability and be capable of pragmatic and innovative approaches.
Previous experience with ISO 27001, NCSC Cyber Essentials or NIST is an advantage.
This is an exciting opportunity to apply your skills and experience to support a variety of businesses in terms of size, geographic location, and industries. No two days will be the same!
This is a full time role based in axis first’s head office in Bridgwater, Somerset with travel to client sites.